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Help Center Information

Use our Customer Help Center as often as you like, 24 hours a day, to get answers to frequently asked questions or make direct contact with one of our customer care service representatives during normal business hours of Mon-Fri 8:30 AM-5:30 PM PST.

Membership & On-line Store Help

Customer Help Center

Customer service and satisfaction are our number one priority. We want to provide the best possible web site for landlords, managers and other real estate professionals. To that end, we have designed our customer service department to be among the best ever developed online. There’s nothing more frustrating when a customer has a question or concern and it is not taken care of quickly and satisfactorily. Our goal is to satisfy customers needs and do it expediently.

You can start with our categorized FAQs (below) or go directly to asking your question via our “Contact Us” web page.  

Viewing our site

No two browsers present a site in exactly the same way.  Our site is optimized for the latest versions of Internet Explorer and Netscape, although older versions of these programs and other browsers should work satisfactorily.  For best results, download and install the latest free upgrades to
Internet Explorer or Netscape.  For AOL users, you can find the latest upgrade here.

Frequently Asked Questions

Get answers to the questions we hear most.

Contact Us

Here’s how you can easily contact us with any question about For questions regarding landlording or management of your rental properties you may go directly to our “Ask the Expert” service.


Learn about our mission to make owning and managing rentals, (whether you have one or many thousands), more profitable and headache free. We can help you fill vacancies faster, increase cash flow, effectively deal with difficult tenants and show you new ways to protect your assets. Click one of the following to read about our “Copyright,Statement of Integrity,Privacy Policy” and “Conditions of Use”.

What you think of us and our web site is important!

Take one of our Customer Satisfaction Surveys.  Here’s your chance to tell us how we are doing, or what more features you want to see on our web site for landlords, managers and other real estate professionals.

How to link your web site to

There are now two easy ways to link your web site to You can add a link button with our logo or you can just use a hyperlink.

For a link button, click here.

How to make your home page

Click here for directions on how to make your home page.